Claims
Damaged goods are your responsibility. All claims for breakage must be made with the freight carrier. In the unlikely event of breakage, be sure to save outer carton(s) as well as all inner contents and notify your carrier immediately for a prompt inspection. Should you discard carton(s) or damaged contents your claim will not be honored. Title to goods passes to purchaser at F.O.B. point and all recourse for damaged goods rests with the carrier and not Crystal Blanc.

Guarantee
Please be aware that minor bubbles, wrinkles and other variations are inherent to even the finest glassware and crystal and are not considered defects. All items will be inspected for major defects prior to shipping. Please refer to the quality index on this page for specifics on each item. Items meeting the standards as published in quality index are not returnable.

Minimum Order
The minimum quantity for each item is indicated on the price list. However, there is no minimum dollar amount.

Out of Stock Items
In the event that you should order an out of stock item, you will be notified immediately upon receipt of your order.

Placing Orders
Place orders by mail, telephone (888) 283-0019, (859) 283-0039 or fax (800) 806-4808, outside U.S.A., fax (859) 283-0860.

Prices
All prices are effective through December 31, 2008. Prices subject to change due to fluctuations in currency.

Returns
All items should be inspected upon receipt. Returns or claims must be made within one week of receiving merchandise. No returns without prior authorization. Restocking charge 15%.

Shipping
Orders are shipped no later than the next business day from receipt of order. Should same day shipping be required please inquire with customer service. Unless specified otherwise, orders are shipped UPS ground with freight charges added to the invoice. For orders requiring express shipping contact customer service for quotation. C.O.D. orders will incur a $9.00 C.O.D. charge.

Terms
Visa, MasterCard, and American Express are accepted. Open account (net 30 days) extended to qualified accounts only. Please send credit references if you desire to be on open account.