Artwork
All orders should be accompanied by clean, black and white artwork. Artwork submitted in grayscale or color will incur an art charge. Photocopies, faxes, matchbooks, letterheads, photographs, etc. are also subject to art charges.

Digital Artwork
Digital artwork submitted must have been created in Adobe Illustrator CS3 or below on the Macintosh platform. Artwork may be sent on a CD or DVD. Images must be vector based (raster images are not acceptable). Images must be black and white only - no color, grayscale or halftones accepted. Please include all fonts used and/or create outlines. A complete printout of artwork sent on disk must accompany your order.

E-Mailing Art:
We can receive artwork via E-Mail at art@crystalblanc.com Please compress file using stuff-it prior to sending via E-Mail.

Claims
Damaged goods are your responsibility. All claims for breakage must be made with the freight carrier. In the unlikely event of breakage, be sure to save outer carton(s) as well as all inner contents and notify your carrier immediately for a prompt inspection. Should you discard carton(s) or damaged contents your claim will not be honored. Title to goods passes to purchaser at F.O.B. point and all recourse for damaged goods rests with the carrier and not Crystal Blanc.

Guarantee
Please be aware that minor bubbles, wrinkles and other variations are inherent to even the finest glassware and crystal and are not considered defects. All items will be inspected for major defects prior to shipping. Please refer to the quality index on this page for specifics on each item. Items meeting the standards as published in quality index are not returnable.

Out of Stock Items
In the event that you should order an out of stock item, you will be notified immediately upon receipt of your order.

Placing Orders
Place orders by fax, fax (800) 806-4808, outside U.S.A., fax (859) 283-0860. Email artwork only to art@crystalblanc.com.

Prices
All prices are effective through December 31, 2008. Prices subject to change due to fluctuations in currency.

Shipping
Unless specified otherwise, orders are shipped UPS ground with freight charges added to the invoice. For orders requiring express shipping please include your account number.

Terms
Visa, MasterCard, and American Express are accepted. Open account (net 30 days) extended to qualified accounts only. Please send credit references if you desire to be on open account.